APICS Michiana Presents - Customer Centric Supply Chain Strategy Date: Tuesday, March 11, 2008 Joint Meeting with ISM Brian Hancock, VP Supply Chain Since 1911, Whirlpool Corporation has grown from humble beginnings to a global enterprise with manufacturing locations on every major continent. Whirlpool has grown to this leadership position within the global appliance industry thanks to a keen understanding of its customers' needs and a firm commitment to addressing those requirements through its brands, products and services. In that growth, both through business expansion and acquisition, Whirlpool continues to leverage its global business by listening to its end consumers and those with which it does business. Through its Customer Centric Supply Chain Strategy (CCSC), Whirlpool is becoming the "Easiest to do business with" in the appliance industry. This presentation will discuss how the CCSC supports Whirlpool Corporation's Global Strategy, and what is termed its North American Leadership Agenda. Brian Hancock, VP Supply Chain, North American Region, Whirlpool Corporation, was named to that position in May 2005. Prior to coming to Whirlpool Corporation, he was vice president and general manager for Schneider Logistics, Inc. in Green Bay, Wisconsin, and previously held various positions of increasing responsibility with Honeywell Inc., government agencies and Tredegar Molded Products. Brian holds a bachelor’s degree in accounting from Brigham Young University and a master’s degree in business administration, from Virginia Commonwealth University. He also holds CPA certification and is fluent in Portuguese. As Vice President of Supply Chain for Whirlpool Corporation, the world’s leading manufacturer and marketer of major home appliances, he is responsible for supply chain operations for the North American region consisting of the United States, Canada, and Mexico. Whirlpool manufactures in 13 countries and markets products under 11 major brand names in more than 170 countries. Agenda: 5:30-6:15 CheckIn/Networking, 6:15-7:00 Dinner, 6:45-7 Business, 7:00-8:00 Presentation Cost: 25  for non-APICS Members, 20 APICS Members. 10 Student - ID Required This session is worth 1 Certification Maintenance Point(s) For Reservations: Call 574.217.0960 or EMail Reservations with the following information: Your Name, Company Name, if employed, Address, email address (for our newsletter list), Phone Number, Number of people for whom you are making reservations, and their Names and email addresses. To be held at: St Marys Noble Family Dining Hall-LrgGrp Dining Rm